Shipping - Returns - Payment

INTERNATIONAL DELIVERIES ARE BEING DELAYED DUE TO COVID-19 

8th May 2020 

Shipping times are a minimum of 5-6 weeks at this time.  Thankfully we use the affordable Standard Pack & Track Service which is trackable and this service has not been suspended.  However the more expensive Express Service will be given priority over Standard items during this time, so this will add to delays. 

AUSTRALIA POST UPDATE ON LODGING ENQUIRIES

"Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.     For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. We are working hard to clear all backlog and deliver your items as soon as possible. Thank you for your patience." 

SEE COUNTRY UPDATES VIA THIS LINK 

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates 

SPECIAL NOTES  

CANADA - 5 June 2020 

Please be advised that we are experiencing international delivery delays into Canada of 3 Months going by the default Standard Service which will only be sent by Sea.      Until further notice, we will only send by EXPRESS SERVICE as this will be sent by Air and should only take 3 weeks.  

USA - 20 May 2020

We expect delays to USA of up to 5-7 weeks due to flight cancellations and government restrictions because of COVID-19. Express items will be given priority over Standard items during this time. 

FINLAND - 24 April 2020

Due to flight disruptions and cancellations, Australia Post is only able to offer delivery via Sea Mail for Standard Parcels and Standard and Economy Letters.  Shipping by Sea Mail is taking 3 months or more.  Until we can send by Air, we will refund your order in full.

CURRENT SERVICE SUSPENSIONS

This is changing daily, so check link above for your country   

POLAND - 11 May 2020

RUSSIA - 11 May 2020

BRAZIL - 24 April 2020 

MEXICO - 24 April 2020 

NORWAY - 24 April 2020 

CROATIA - 30 March 2020

INDIA - 30 March 2020

AUSTRIA - 23 March 2020 

PUERTO RICO - 16 March 2020 

 


INTERNATIONAL MAIL UPDATES

Impact of novel coronavirus - See Australia Post links below

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates 

AUSTRALIA UPDATES

https://auspost.com.au/about-us/news-media/important-updates

 

MAILING LIST

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CURRENCY - USD

We trade in US Dollars.   You can check an approximate conversion to your currency using our Currency Converter at the top of the website.  This updates every 4 hours, so if you have an abandoned order, the amount due will update as per the current exchange rate when you finalise your order.

Australian customers who wish to pay via Direct Deposit will be advised of the US amount due on their invoice.  Our current checkout system does not allow the option to show you the converted amount which we understand is confusing.  Whilst we work with I.T. to rectify this, we will endeavour to email you with the Australian conversion amount due as soon as possible.  You can also go to Google and type in "USD to AUD" and enter the USD amount due and this will calculate the Australian dollar amount due which will then need to be transferred. 


SHIPPING COSTS

Please note the default currency is USD

  • Australia - USD $7.00 per order
  • United States - USD $9.00 per order
  • Mexico - Express Courier available only - USD $30.00 per order
  • All other countries - USD $14.00 per order 

SHIPPING DETAILS

United States Customers - Shipping for all orders is ex Australia.  Please allow 10 business days for delivery.  You will be able to track your order via the Australia Post website and via your countries postal website (e.g. USPS,UK Post, La Poste etc) after the order clears customs.

Australian Customers - Your order is shipped via Express Post from Brisbane.

Mexico - Due to issues with lost postal deliveries into Mexico, the only option is International Courier at a cost of USD $30.

Customers in the following countries will have your order shipped ex Australia with tracking available via www.auspost.com.au/track website. Orders are expected to be delivered within 10 business days once they leave Australia.

  • Belgium
  • Canada
  • China
  • Croatia
  • Denmark
  • Estonia
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • South Korea
  • Lithuania
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Singapore
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom

All other countries

Your order will be shipped via Registered Post ex Australia. Tracking is not available and we advise that some countries can take up to six weeks for delivery to be completed. Our experience shows that South American countries, South Asia, Middle East and Eastern Europe including the Russian Federation can experience extensive delays.

Fast Delivery!

We can arrange faster delivery via International Courier but you must contact us first so we can obtain a quote. An indicative cost is between $50 to $70 USD

Taxes & Duties

There may be duties and/or foreign taxes applied by customs towards your order when delivery is made. We cannot be held responsible for these charges and they will not be reimbursed by HommeMystere.

We cannot mark your order as a gift so please do not ask!  Well you can ask of course but will likely be disappointed.

If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.


RETURNS/REFUNDS

We want you to love your lingerie and expect that your entire purchasing experience with HommeMystere will conclude with a happy ending. So we ask that if you are not happy, please contact us within 7 days of receiving your order so we can make you happy!  

If you wish to return any items for any reason, please contact us so we can advise you of our return process. We do appreciate you giving us the opportunity to help you out BEFORE you write any critical reviews that may hurt our feelings.

To exchange due to incorrect sizing of your garment, we will replace your garment (provided we have stock) at no charge, with the correct size. 

We cant re-sell returned items, so to save you the hassle and cost of returning the unwanted items to us, we will send you the exchange item/s and invoice you via PayPal for the Shipping Fee for your country,  

In the event that we cant do an exchange, we can offer you a Store Credit on your HM Account or do a refund via PayPal.

Most importantly, we want you to enjoy your lingerie so if there is any issue whatsoever, please let us know so we can help you as soon as possible. 


PAYMENT OPTIONS

All transactions are displayed and processed in US Dollars. Please choose your own local currency from the converter at the top of our website. We accept Mastercard, Visa and Discover card via PayPal.

Note you do not have to have a PayPal Account to make a payment via your Credit Card. 

NO PAYPAL ACCOUNT NEEDED

To pay by Credit Card direct in 3 easy steps

Also see screenshots below (clickable)

  1. Under 4. PAYMENT option, choose *PayPal, then click CONTINUE WITH PAYPAL
  2. Click on Pay with a Card at the bottom of the PayPal page 
  3. Complete your card details on the PayPal Guest Checkout page

We also accept Bank Deposits and Money Order payments in Australia only

Simply choose your preferred option while going through the checkout and follow the instructions.

For more information or assistance you can either contact us here or send us an email at info@hommemystere.com

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