Shipping - Returns - Payment

INTERNATIONAL DELIVERIES ARE BEING DELAYED DUE TO COVID-19 

Australia Post are working with a range of airline and postal partners to expand their network to its full capacity and resume services to lanes that are currently suspended due to border closures or severe operational impacts in the destination country. 

SEE YOUR COUNTRY UPDATES VIA THIS LINK 

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates   

23 July 2021

Deliveries to the EU may be delayed

Recent changes to EU customs procedures and tax thresholds for member countries may cause delays when articles are processed by custom agencies. We’ve prepared further guidance on the changes for businesses sending goods to the EU. 

15 July 2021

Deliveries to and from the UNITED KINGDOM may be delayed

High volumes may cause delivery delays for parcels and letters sent to and from the United Kingdom in June - early July. Items shipped from 15 July should meet expected delivery times. 

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MAILING LIST

Subscribe to our Mailing List and join over 5,000 other lingerie lovers to receive great deals on new releases and be notified of subscriber only deals. If you no longer wish to receive these emails, there is an Unsubscribe link at the bottom of the email.


CURRENCY - USD

We trade in US Dollars.   You can check an approximate conversion to your currency using our Currency Converter at the top of the website.  This updates every 4 hours, so if you have an abandoned order, the amount due will update as per the current exchange rate when you finalise your order.

Australian customers who wish to pay via Direct Deposit will be advised of the US amount due on their invoice.  Our current checkout system does not allow the option to show you the converted amount which we understand is confusing.  Whilst we work with I.T. to rectify this, we will endeavour to email you with the Australian conversion amount due as soon as possible.  You can also go to Google and type in "USD to AUD" and enter the USD amount due and this will calculate the Australian dollar amount due which will then need to be transferred. 


SHIPPING COSTS

Please note the default currency is USD

  • Australia - USD $7.00 per order
  • United States - USD $9.00 per order
  • Mexico - Express Courier available only - USD $30.00 per order
  • All other countries - USD $14.00 per order 

SHIPPING DETAILS

International Shipping Labels - Description of Goods is marked as CLOTHING

International Customers - Shipping for all orders is ex Australia.  You will be able to track your order via the Australia Post website and via your countries postal website using the same tracking number after the order clears customs. (e.g. USPS, UK Post, La Poste etc.) 

Australian Customers - Your order is shipped via Express Post from Brisbane. PARCEL LOCKERS ARE FREE - Australia Post has more ways to collect your deliveries CLICK HERE FOR MORE INFORMATION

Mexico - Due to issues with lost postal deliveries into Mexico, the only option is International Courier at a cost of USD $30.

Customers in the following countries will have your order shipped ex Australia with tracking available via www.auspost.com.au/track website. 

  • Belgium
  • Canada
  • China
  • Croatia
  • Denmark
  • Estonia
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • South Korea
  • Lithuania
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Singapore
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom
  • United States

All other countries

Your order will be shipped via Registered Post ex Australia. Tracking is not available and we advise that some countries can take up to six weeks for delivery to be completed. Our experience shows that South American countries, South Asia, Middle East and Eastern Europe including the Russian Federation can experience extensive delays.

Fast Delivery!

We can arrange faster delivery via International Courier but you must contact us first so we can obtain a quote. An indicative cost is between $50 to $70 USD

Taxes & Duties

There may be duties and/or foreign taxes applied by customs towards your order when delivery is made. We cannot be held responsible for these charges and they will not be reimbursed by HommeMystere.

We cannot mark your order as a gift so please do not ask!  Well you can ask of course but will likely be disappointed.

If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.


RETURNS/REFUNDS

We want you to love your lingerie and expect that your entire purchasing experience with HommeMystere will conclude with a happy ending. So we ask that if you are not happy, please contact us within 7 days of receiving your order so we can make you happy!  

If you wish to return any items for any reason, please contact us so we can advise you of our return process. We do appreciate you giving us the opportunity to help you out BEFORE you write any critical reviews that may hurt our feelings.

To exchange due to incorrect sizing of your garment, we will replace your garment (provided we have stock) at no charge, with the correct size. 

We cant re-sell returned items, so to save you the hassle and cost of returning the unwanted items to us, we will send you the exchange item/s and invoice you via PayPal for the Shipping Fee for your country. 

In the event that we cant do an exchange, we can offer you a Store Credit on your HM Account or do a refund via PayPal.

Most importantly, we want you to enjoy your lingerie so if there is any issue whatsoever, please let us know so we can help you as soon as possible. 


PAYMENT OPTIONS

All transactions are displayed and processed in US Dollars. Please choose your own local currency from the converter at the top of our website. We accept Mastercard, Visa and Discover card via PayPal.

Note you do not have to have a PayPal Account to make a payment via your Credit Card. 

NO PAYPAL ACCOUNT NEEDED

To pay by Credit Card direct in 3 easy steps

Also see screenshots below (clickable)

  1. Under 4. PAYMENT option, choose *PayPal, then click CONTINUE WITH PAYPAL
  2. Click on Pay with a Card at the bottom of the PayPal page 
  3. Complete your card details on the PayPal Guest Checkout page

We also accept Bank Deposits and Money Order payments in Australia only

Simply choose your preferred option while going through the checkout and follow the instructions.

For more information or assistance you can either contact us here or send us an email at info@hommemystere.com

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